Thursday, 20 August 2020

The future is near – Self Service Kiosks to be part of our daily lives


Another term for a self-service kiosk would be an interactive kiosk, a self-service kiosk is a display screen at a constant point, however in contrast to a standard tablet kiosk, a self-service kiosk is one that any person may make use of independently. The self-service kiosk definition is a small, self-standing structure, used to offer information or facilitate an action. It may be used as a point of sale (PoS) self-service contact display kiosk, fast food restaurants, an information point in a tourist attraction, or a kiosk in an airport that permits individuals to check-in without having to join the queue. The self-service kiosk definition will be unique for everyone as it is dependent on your particular application.


Self-service kiosk trends

Self-service kiosks don’t simply come standard as you may see in a general grocery store check-out set-up but are accessible in several shapes and styles. Depending on what they are going to be used for, a self-service kiosk layout normally consists of a large portrait-style touch screen, such as the McDonalds self-service kiosks where you create an order in one of their restaurants. Or, giant rectangular self-service kiosks that are best for informational applications, such as in tourist attractions, museums, or libraries. Also, small companies may make use of mini-kiosks and tablet stands for clients ordering/buying and checking loyalty points such as the solution utilized in Pick n Pay.


Other self-service kiosk examples include built-in printing competencies to dispense tickets or receipts as you would find at cinemas. You can additionally discover a growing quantity of iPad self-service kiosks in areas and settings where a smaller display is ideal, such as a pop-up store where they use mobile points of sale, or in kiosks at events or exhibitions when having a simple solution is essential.


Self-service kiosks in retail

One of the most frequent settings in which we come across self-service kiosks is in retail, due to the advantages that self-service payment kiosks can produce which will positively affect a retailer’s bottom line. One or more floor members could oversee more than one self-service kiosk PoS units at a time, which frees up different employees for different tasks, such as offering more advantageous consumer service.


A retail self-service kiosk doesn’t always have to be in the identical region as the cash registers either, and typically take up less floor space per unit. In a retail setting, where formerly underutilized shop-floor areas can be tailored to provide self-service PoS kiosks for customers, it can be a lot more beneficial during peak times to allow a larger customer base to complete their purchases utilizing either a cashier or self-service; lowering the range of customers that abandon their basket or cart when they spot a lengthy or slow-moving queue.


It’s no surprise that the retail enterprise is showing trends in demand for self-service kiosks, however, it is an inescapable reality that the human workforce is nevertheless greatly needed on the shop floor too. Whether it’s guiding a pressured consumer through the process on how to use a self-service till, or dealing with customer provider inquiries and unique or uncommon requests, once in a while a real face-to-face interplay with an individual is the best way to deal with a situation. The machines aren’t taking over absolutely – yet.


Self-service kiosks in healthcare

This kind of technological know-how is firmly organizing a placing for itself in the healthcare sector. Hospitals globally are now using self-service health kiosks to offer concerned patients with simple self-tests for outpatient appointments, which reduces the pressure on reception staff and is additionally designed to limit queuing times. Also used through many local general practitioners to assist with patient arrivals, this kind of technological know-how is becoming highly beneficial in this kind of setting.


Another conceivable self-service kiosk healthcare software is an update to the weighing machines that used to be located in chemists globally. A display on which you can now not solely see your weight, however, can additionally enter a few different other details, such as height and age, this can provide a few health choice alternatives to the concerned individual.





Self-service kiosks in the food & beverage sector 

Self-service kiosks for meal purchases are becoming the go-to for customer satisfaction and time efficiency. In addition to the McDonalds instance earlier, there are now KFC self-service kiosks, presently at provider stations on the motorway network, alongside Burger King self-service kiosks in comparable locations. In settings like this, with large volumes of customers coming through year-round, it makes sense to introduce queue and order time decreasing measures that will maximize income via gratifying extra orders in a shorter quantity of time by utilizing self-service kiosks for speedy food transactions.


Whilst this kind of self-service food kiosk offers great opportunities to fast food outlets, where customers would prefer to order and receive their order as quickly as possible, would this be an ideal solution to restaurants who offer destination’ and experiential qualities? Self-service kiosk market research and test projects globally have proven that clients tend to spend larger amounts when ordering through a kiosk or table-based tablet machine than they do when ordering from waiting for staff; around 20% more.


For the larger orders through self-service restaurant kiosks and tablets consist of the notion that a display screen doesn’t decide how much you order or eat, however, an individual might; some consumers may prefer to have the option to make an order themselves because they would like to refrain from the embarrassment of pronouncing the items incorrectly. Using this sort of ‘touch ‘n’ buy’ self-service kiosks in food and drink outlets won’t be for everyone. Those visiting a very traditional restaurant aren’t likely to choose to order through a screen, as they value the service of the staff and the entire experience of having their order taken and dealt with personally. For now, at least, there is room for both types of experience in the industry.


Self-service kiosks in the travel, entertainment & hospitality industry

One of the first locations to undertake sizable use of self-service kiosks have been airports. This technological know-how lends itself perfectly to the kind of busy, fast-paced surroundings where many repetitive duties don’t necessarily require human interaction. Self-service kiosks in airports can be a huge benefit in queue and ready time reduction, even though not all passengers are knowledgeable yet in how to utilize them.


Airports don’t have the monopoly when it comes to the tour sector; train operators have additionally have taken on using self-service ticketing kiosks and information points for some time. Passengers having the possibility to deflect from the counter queues and rather use a self-service printing kiosk for easy ticket purchases, or to discover out the answer to their frequently asked questions, this system frees up staff members time for other responsibilities and may enhance the flow of people through the railway station and on to their destinations.


Anyone who has ever arrived at their accommodation on a Friday night and had to be a part of a queue simply to get to the reception desk will recognize why self-service check-in kiosks are turning into the ideal solution and becoming rather famous in this industry. Hotel self-service kiosks aren’t simply about lowering waiting periods though; many corporations additionally deploy them to assist with accessibility for guests with disabilities, as tablet kiosks can be set up at any height and some are ergonomically adjustable too.


Another enterprise that is reaping the advantages of this kind of technology is cinemas. With a self-service film ticket kiosk, individuals can decide on their film, purchase and print their tickets instantly. Take this a step further, they may want to pre-order refreshments too, reducing queuing time once they enter the cinema and permitting their customers to pass into their seats with ease.


Interactive kiosks are additionally making their way into gyms and entertainment centres. Offering a speedy way to pay or check-in for any service, such as health classes, pool entry, courts, and whatever else that requires a ticket or session payment.




Self-service kiosks in Banking

When it comes to in-branch banking, every person with complicated requirements other than looking to withdraw or pay in cash has predictably wished to queue up at a counter or organize an appointment to speak to a member of staff. However, with self-service banking kiosks, clients can now complete easy transactions concerning their account, but additionally discover different financial products, such as bonds, loans, insurance plans, or financial savings accounts; all in one vicinity and with staff on hand if required to initiate the procedure.


Self-service kiosks in banks no longer solely decrease queuing time and free up personnel for different duties, but they place customers in the driving seat of their banking. For some, a self-service kiosk will not be adequate if they have a specifically complicated inquiry or if going to their local branch is as much a social visit as a practical one. A large number of individuals would prefer to save their time with a self-service option, kiosks can be that ideal solution in facilitating this.


The growth of technological solutions is inevitable within our purchasing processes. Self-service kiosks are the way of the future as we as individuals have less time to spend on activities that can be optimized, customers want to enjoy their experience with efficiency and ease. Businesses will be faced with having to decide on whether the investment in self-service kiosks is lucrative as it will lead to an increase in their customer satisfaction. Don’t stay in the dark ages, stand out from the crowd, and identify as a company that leads with their tech-savvy solutions.


As stated by ECR Software -

Service is a philosophy not a department, this relationship is the ECR difference.

Monday, 27 July 2020

When your Customer Service may need to be reevaluated.




Customer service is viewed as an imperative aspect of any business as it holds onto customers while receiving value from them. By offering the best form of customer service, businesses earn customer acquisition costs and encourage a loyal following that increases customers, formulates industry research, and increases positive testimonials and referrals. Customer satisfaction is vital to the success of all and any business. Research indicates that 60% of business derives from existing customers. Here the question is asked – How can a POS System improve customer satisfaction within your business? It does not matter what industry your business falls under, the benefits of a POS System within customer satisfaction, range far and wide. Here are all the particulars you need to appreciate the importance of customer satisfaction.


Which is cheaper: Customer Retention or Customer Acquisition?

A small increased amount of 5% within customer retention can lead to a profit increase of 25%. The reason for this is that repeated loyal customers have a higher chance of spending more of their income with your brand rather than with your competitors, which then leads to your business spending less on operating costs while favouring your loyal customer base.

 

How is your brand image, mission, and values represented by customer service?

When creating your brand you have created the entire image in your mind, yet your customers are not personal friends of yours, therefore they are not entirely sure of the visualization of your business. Customers create expectations based on your advertising, created content, social media presence, and much more. The link between your ideal brand image and your customers is your customer service team. Direct communication is non-existent without help from your customer service team. Therefore we can state that it is undeniable that your customer service team is essential to your communication efforts in transmitting your brand's identity and message to your customers. This very important team of yours acts as influencers by convincing customers of the positive attributes your business has over your competitors. Apart from asking product advice from a staff member or where a product is located, the main employees customers interact with are the cashiers. Cashiers hold a large sum of power when communicating with the customers, they ask the customer if they are signed onto the loyalty programme, if not they complete the process for the customer, they complete data capturing which increases the customer information to further marketing opportunities, they upsell by pitching the latest promotions as well as utilizing the products around them to increase sales. The cashiers can also be a huge impact to customer satisfaction by merely ensuring the customers transaction is completed with ease, by offering a smile and respectful tone, a cashier can very well be the reason a customer returns.

 

If your customer service team is happy, will that lead to satisfied customers?

It is very simple, if you were dreading Monday because you were expected to go into work where you feel undervalued, would you give it your all? Would you be motivated to succeed in every aspect of your day? Would you give off a positive vibe to the customers you face? The answer is a direct no. 87% of employees who are happy within their work environment and who feel appreciated will go the extra mile. Consequently, if you want your staff to offer their best, they should be nurtured by offering consistent support, respect, and appreciation. At this point they will take pride in their work and offer a pleasant service to the customers, this service will create a value-added benefit for your customers. Remember, staff that experience support from the company they work for, will treat the individuals they see during their day the way they feel within the brand. If the supporting hardware or software crashes a happy staff member will create a speedy solution to refrain from frustrating the customer knowing if they were to go to their manager for assistance it would not be a hassle but rather encouraged, however, if the staff member is already irritated by the treatment of the company and know their manager will be rude to them for asking for their support, they will showcase this to the customer leading to an ineffective solution. POS Systems can be the support your customer service team needs to succeed. They will feel equipped with all the resources and correct tools to conduct their service. Deducting minor annoyances can be done with a well-designed, user-friendly POS which will result in motivated and energized staff members.


Do happy customers multiply through their referrals?

When your customers have received incredible service, they are more likely to tell their family, friends, and co-workers. According to researched statistics, 70% of customers share positive brand experiences with others. Let’s put it to practice: you have had an incredible experience with a brand, you enjoyed your experience so much that you tell your partner about it when you get home, your partner then tells his/her friend about it as they are looking for a referral. Commitment to a brand is partnered with trust, therefore, the more people referring your brand the more trustworthy it becomes. This is viewed as a chain reaction – a staff member is happy in their career, wanting to satisfy their manager by exceeding expectations of your customers, from there, the customer has been given a great experience and relays this moment with their loved ones while the satisfaction and loyalty increases. We all effect one another during the course of our day. We either interact with a positive attitude or a negative one, with this being said, your staff members can be the deal maker or breaker when expressing the experience with a brand.

 

Does good customer service inspire customers to continue their loyalty to your brand?

Why would someone look at other brands where they have not experienced their products or service if they love all that your brand has to offer? The answer simply put is that they will not look elsewhere if their personal expectations have been met. Comparing your brand to your large number of competitors, you have to shine from all the others by offering enticing features of your products or outstanding results from your services offered. By offering the best customer service, you will equip your brand with the “wow” feature aiding your brand with a unique look which will differentiate your brand from the rest. As said before, loyalty develops from trust, before making a purchase the trust factor comes in from your customer service team where they are frontline with your potential customers leaving them with an experience they will either enjoy or hate. By interacting with your staff, offer training, mind-map with them for innovative ideas or solutions, those staff members will feel needed and show pride in their work ethic. One inclusive method a POS System can include to keep your customers satisfied is by offering your staff high quality hardware and software solutions to empower them with the correct optimized tools to facilitate quick and detailed transactions.


Would customers pay more for a product/service if offered superior customer service?

If you had a bad experience with a brand that offered the cheaper solution to that of a brand that offered you a great experience but had a higher fee for the product/service, which would you choose? 50% of customers will increase their purchase with a brand that offered better services. Statistics indicate that 80% of customers would pay up to 25% more if they were guaranteed a positive customer service experience. People can be influenced by one experience, a positive experience will have them come back for more, and a negative experience will send them to your competitor. The best POS Systems offer your business oversight and consumer insight. When your floor team has access to updated information on your products and inventory levels, employees stand a higher chance of keeping your customers engaged and closing a sale. Inventory oversight can decrease the behind-the-scenes busywork, free up staff time, and place all attention on your customers’ needs and requirements.

 

Your storefront POS is the final opportunity for communication between your brand and the customer, this is the last chance to present the best possible impression and representation of your brand. Consequently, any POS solution you select will be a crucial defining factor in capturing the loyalty of repeat customers and creating a healthy bottom line. The team at ECR Software believes that, in today’s market, a multi-functional digital POS is possibly the fastest route to enhancing your customer service and, finally, establishing a positive brand reputation. The reason a POS System is valuable for all individuals involved within the sales process is that the POS System modernises and optimized business operations, improves day-to-day life for all employees, and significantly increases the loyalty of your brand through customer service and experience. With a high-quality POS System, you will decrease transaction time and backend busywork, increase sales, incentivise employees, and offer immediate convenience that today’s customers have grown to expect.


Tuesday, 21 July 2020

What marketing opportunities are there for your business?


Every individual has entered an establishment such as a retail store, restaurant, salon, hospital, to attain a service or product - would you be able to count the number of Electronic Point of Sale (EPOS) systems you have seen in your lifetime? The answer would be no, because we as consumers are constantly standing in line to complete the payment for our desired purchase, that it has become second nature to complete the transaction and leave without acknowledging the everyday process. Point-of-sale (POS) systems are changing for countless businesses, there is no going back to traditional POS terminals, as we are all evolving with the intellectual technology we have at our fingertips. Technological advancements at the point of sale are making it easier than ever to operate a thriving business. When comparing traditional POS systems that was used only to complete orders and payments from a individual terminal, to today's POS systems which can complete a number of tasks such as processing credit card payments to conveying sales data, it is safe to say that if you are not prepared you may find yourself in the dark ages lacking imperative data that your competitors are already utilizing. These modern EPOS devices, which appear to be ordinary bar code readers and cash registers, are significantly more than that. These everyday devices are responsible for a range of business opportunities which is referred to as Point of Sale Marketing. As for the consumer – it may seem unlikely that these everyday devices are employed to initiate marketing strategies, they have become inimitable for all businesses in these industries. Here is an explanation of how Point of Sales marketing works, specifically, what is possible when using these systems to their full capabilities.

 

DETAILED PRINTED RECEIPTS

For noticeable reasons, consumers are inclined to keep their receipts and analyse all the information they hold. Turning your receipt design into a communication technique may seem unnecessary because most of us often discard the most attractive and beautifully designed pamphlets once we have shown little or no interest, however pamphlets or fliers are imperative marketing components that cannot be left out but there are modern ways to go about this. Due to the latest technologies and customized opportunities, advanced POS systems can convert your receipts into advertising material by including sophisticated details such as loyalty programmes and discount codes. Receipts allow you to include contact and social media information for future and better communication with your customers. You can accurately customize your strategized message and relay it to a large number of your consumers that on any other day you may not reach.

 

EPOS SYSTEMS CAN DRIVE CUSTOMER LOYALTY PROGRAMMES

EPOS systems collect and store incredible amounts of data, not only offering quantity but quality data which offers you detailed inside information on your consumers purchasing patterns, wants and needs. Your EPOS device can help you create customized loyalty schemes for specific, recurring customers. By analyzing this data, you have the opportunity to incentivise your consumers to return by offering a rewards programme that is uniquely designed for their needs and wants in mind. With customized POS devices, you have the ability to roll-out your loyalty incentives via the machine itself by delivering high quality information to your customers through text messaging or well thought out email campaigns. Your consumer would need to opt in on the marketing incentive, while you as the business owner should ensure your consumers are not receiving spam but rather incentivised material which increases sales.

 

UP-SELLING AND CROSS-SELLING WITH EPOS DATA

With endless opportunities found, using the collected data sourced on your EPOS system, you can now strategize an effective cross-selling and up-selling initiative as the data will offer you the assistance in ensuring the strategy is highly targeted and effective. Up-selling is defined as the action taken when consumers are influenced to purchase a similar item which is of higher value, in comparison to the product they were initially ready to purchase. Cross-selling, alternatively, is when consumers are presented with associated items in addition to their original purchase. Offering high quality alternatives to your customer’s already selected item/service or offering related items/services to consumers who can profit from them will ensure effective marketing tactics where you identify your customer’s needs/wants through listening to why they are spending their hard earned income in your establishment rather than pushing a hard-sale, this is a great step to effective customer liaison.

 

CUSTOMIZING CUSTOMER OUTREACH AND COMMUNICATION

As you may have noticed, the most exclusive perk of leveraging POS Marketing is the opportunity to view the intricate details of your customers – the insight to your consumers and all the opportunities connected to that information. An example of impactful data would be purchase history – you are now able to generate targeted email and text marketing campaigns that target a specific like-minded group of consumers, for example if you have noticed a large number of sales within a specific product or service, you can create discounts or promotions on that product/service, as you would around a holiday such as Valentine’s Day – instead of following the traditional marketing strategies - you can offer great customer satisfaction by having these targeted incentives all year round. Using the data at hand, creativity and preferred forms of communication you can formulate a unique strategy which will improve your chances of increasing open rates, click rates and, ultimately, conversion rates. There’s nothing more powerful than increased profit to stand as evidence on how valuable and impactful Point of Sales marketing can be.

 

STORE CREDIT OFFERING

Store credit options have been viewed as highly effective as you are giving your customers the benefit of advanced benefits on their items, while securing the benefit of keeping individuals in your establishment where ultimately sales increase. When viewing the insights on your POS system, you are able to place incentives where the cashier has the opportunity to award customers with store credit during promotions, specials or any other marketing strategy you see fit. More businesses are offering credit to gain a competitive edge within their industry. Offering frequent store credit may encourage your consumers to multiply the amount they are willing to spend at that point of time. Matching the possibility for increased sales partnered with the risk of a reduced cash flow can be viewed as a significant part of risk management within your business.

 

SEARCH CAPABILITIES LEADING TO INCREASED CUSTOMER SATISFACTION

Having the ability to have an instant search option for items that your customer would like to purchase or a product of which is in high demand that may not be found on the floor of your business,  can be what sets you apart from your competitors. Quick search features where you initiate a search using names or product codes for items that are in stock is another must-have feature of your POS system. It offers instant information to your customer, the beauty of this? If the item in question is not in stock, a search of the exact item in other stores could be initiated, offering optimized results, giving your cashier the ability to offer helpful information without losing a sale. Another great data list is that, items searched for can easily be documented which will help with trend forecasting and inventory.


SYNCHRONIZE WITH MULTIPLE DEPARTMENTS

Being a business owner, distributing important information among staff members can become a daunting task. Imagine a system that can organize and synchronize transactions, customer details and other sales data in real time across departments? Sounds heavenly right? By using customized POS software you can put your mind to ease that this data will always be automatically updated, available anytime in real time for your staff members to utilize, this daunting task has now been optimized to a few easy steps which is logging in to a single platform for access. This detracts the lengthy training workshops on how to use the company’s systems and ensures speedy results through user friendly software which ideally creates a refined environment for your staff members to reach their goals which will improve your customer service and increase your customer satisfaction.

 

AUTOMATED BACKEND PROCESSES

CRM-integrated POS systems are not limited to only automating tasks at the point of sale, backend tasks can be automated with ease, such tasks are reporting, exporting data, creating client records, inventory and the most trending and desired feature - populating email marketing lists and other important details which can be partnered with the marketing strategies to ensure maximum results. The marketing process can only work correctly if you have been able to obtain the detailed research on your consumers, their wants and needs, their feedback on service and much more. Without this information you cannot succeed in reaching the goals you have placed to increase sales because you have not understood your ideal consumers’ needs and wants — but do not worry - all this can be compiled using the comprehensive data sourced straight from your POS system. This means there's no need to go into multiple programs or solutions to manually perform these functions, taking the burden of monotonous, CRM-related administrative tasks off your staff's shoulders while joining the modern age where intelligence found within our chosen systems can offer the assistance of completing daunting admin related materials, with ease and precision.   

 

By implementing marketing tactics that focus on the use of your POS, you can increase your bottom line and see almost instantly, the return on your efforts. To develop you must be consistently dynamic within your marketing strategies and guarantee that your effort showcase that you have your ideal customer in mind at all times.


As stated by ECR Software -

Service is a philosophy not a department, this relationship is the ECR difference.


Monday, 13 July 2020

How To Choose The Right Partner For Your Business


When initiating a business strategy, you will find yourself extremely invested in several ways. Your dynamic with your business may be seen as a parent and child. At this point you have followed all the steps on giving birth to your business idea, now it is time to nurture and help the business develop into what you have envisioned.  In many cases, deciding on whether or not you should have a business partner can be the most crucial step within your business model and will ultimately affect reaching future goals.

When choosing a business partner you will require that they approach the business with mutual enthusiasm and commitment but most importantly both of you will need to share the same business "parenting" viewpoints. It is advised, that your approach in finding a business partner is taken as seriously as it would be finding a spouse/day-care provider. A partnership is a long-term, legal agreement between two (or more) people. You will devote a lot of your time planning major business goals with your partner and will need to be able to sync with him/her.

 

Below are five imperative steps you should take when sourcing the ideal business partner.


Find a Partner That Shares Your Values, Entrepreneurial Spirit, and Vision

Of all the characteristics to source in a partner, this is probably the most significant. It is a necessity to apply effective communication skills with your partner to sort decisions, establish goals, and nurture the business to success. If you partner with someone that is hesitant, antagonistic, or unable to consider your viewpoint, you will find it extremely difficult to reach success.


Find a Partner That Shares Your Values, Entrepreneurial Spirit, and Vision

Of all the characteristics to source in a partner, this is probably the most significant. It is a necessity to apply effective communication skills with your partner to sort decisions, establish goals, and nurture the business to success. If you partner with someone that is hesitant, antagonistic, or unable to consider your viewpoint, you will find it extremely difficult to reach success.


Find a Partner That Can Offer Resources and Credibility to Your Business

It is great to have a business partner that has financial resources if that is what your business strategy is lacking, however there are other desirable contributions a partner can bring to the table that will be just as valuable if not more. A partner with a secure business network, industry connections, client list, or specific credentials and expertise can also increase the value of your business and advance your chances of attaining long-term achievement.


Choose a Partner That Is Financially Stable

Whether or not your partner contributes financially to the business is less important than if your potential partner is in grim financial straits. Someone in the middle of a financial crisis may not be the best choice to go into business with for a variety of reasons. Money, asset, and time management skills are critical for small to medium business entrepreneurs, and someone who has completely mismanaged their personal or business finances may not have the skills or discipline to make a business partnership work. Worst case scenario, they may even look for ways to personally gain from the business to solve personal financial problems.


Choose a Partner That Practices Good Personal and Business Ethics

Only enter into partnerships with individuals you can trust. You want to attain the trust and loyalty of your customers, therefore these fundamental practices start within the business core. Look for someone who values honesty and practices good personal and business ethics. A poorly chosen business partner may end up stealing from the company, taking your ideas or clients to start their own business, or break laws that could get your business into legal trouble.


 

When expanding a business within the service industry a crucial partner would be your chosen POS Solution.Why would we be mentioning a POS Solution when talking about choosing the ideal business partner?


A POS solution will help you run your business smoothly by offering a number of skills in one. Apart from the obvious skills such as ringing up sales efficiently, keeping an accurate count of inventory, managing a customer database and tracking all payments tendered, you’re supreme POS system can act as the ideal partner within your business model. A great system should go beyond the expected roles, it should enable a retailer to thrive by providing crucial insights into the business and guidance to make critical business decisions. An ideal solution should become a trustworthy, silent-partner in running your business.  It should be simple to learn and use, serve-up necessary data as needed, and eliminate clerical errors.

 

POS is the sales hub in a retail, hospitality and service environment and can take on many forms, including traditional counter based cash tills to mobile cloud based systems running on a tablet. It is a collection of hardware and software systems providing payment, accounting, time sheeting, customer loyalty, reporting and inventory management support to process transactions for your business.

 

The “Back end” systems integrated into your POS can provide a major boost in efficiency for your business. From systems like integrated inventory management that avoids the need for double entry of sales and stock information through to greater visibility into what is happening at transaction time through transaction reports and analytics. The ideal POS system can help you reduce waste by identifying stock turnover issues. The benefits can also extend to a better relationship with your customers from a deeper understanding of your customer purchasing habits with a CRM (Customer relationship management) system or loyalty database. It pays to think about your POS needs first then working out which bits are needed and how they all fit together.

 

 

The Components of a POS System

POS systems generally comprise of both hardware and software systems, either on premise or in the cloud, and typically involve some or all of. Let us take a look at the components of your trusty POS partner:

 

HARDWARE

(WHAT “FACE VALUE” COMPONENTS YOUR POS PARTNER CONSISTS OF)

Screens – POS systems often have one or two screens, one for the cashier and one for the customer. In a two screen environment, the main screen for the cashier can support administration of the POS system, management of items in a transaction, management of discounts, loyalty systems, payments and inventory look ups. Whereas the customer screen typically displays transaction items and totals.

Till – A secure cash drawer, while an increasing number of stores are phasing out cash transactions one remaining benefit of dealing with cash is that it doesn’t incur card transaction fees nor eliminate a client who is still in the swing of using cash for purchases.

Card Reader – A POS card reader can be used to read EFTPOS and Credit Cards for payment, manage contactless payments, apple pay and android pay.

Barcode Scanner – A barcode scanner can significantly speed up transactions in a retail environment, allowing a higher volume of transactions vs manually looking up items to add to a sale. It can also minimise human errors at the point of sale time for busy cashiers. Many scanners these days are wireless allowing freedom of mobility.

Printer – A POS printer is typically a thermal type using paper rolls to print receipts, quotes or vouchers for customers. Sometimes these can print end of day reports to accompany cash deposits too.


Hardware Options –

 http://www.ecrsoftware.co.za/#xl_xr_page_Hardware

 

SOFTWARE

(CHARACTERISTICS, SKILLS AND EXPERIENCE YOUR POS PARTNER SHOULD INCLUDE)

Transaction Management – Software to manage sale items, discounts, look up inventory and manage the sale process from end to end.

Payment Management – Managing the various payment methods that your business might offer including cards, cash, store credit or layby.

Inventory Management – Managing your stock levels in real time so you know what’s on hand and what’s needing to be ordered, an integrated inventory management system can bring about great efficiency.

Customer Loyalty & Marketing – If you offer a loyalty program your POS can capture contact details such as name, phone number and email address and manage program benefits such as discounts.

Reporting System – One of the most important features of your POS is the reporting system, gaining visibility into your transactions, customers and staff that will help you run your business efficiently and effectively.

Accounting Software Integration – Almost all modern POS system will integrate with accounting systems, you will need to make sure your POS integrates with your specific accounting system, whether that is Quickbooks, Pastel or other accounting options. Integration will mean less double entry of data, speeding up your end of day reconciliations and reducing the possibility of errors.

Payroll Integration – POS systems can also manage time sheeting and integrate with your payroll system, again speeding up and minimizing the amount of time spent on administration of your business.

 

Software Options –

 http://www.ecrsoftware.co.za/#xl_xr_page_Software

 

Now that we have completed an Ideal Business Partner Profile along with the Ideal Point-of-Sale Solution you may identify that what your business strategy may need is not necessarily an industry specific contributor, who you will need to share all responsibilities and agreements with not to mention profit. Choosing a POS System may be viewed as an efficient cost choice compared to the profit shares or monthly salaries offered to a team of individuals who will complete the same tasks as your trusty POS.

 

As viewed within the graphics provided, a business partner is limited on what he/she can offer which may be seen as a high risk possibility whereas a customized software alternative offering an all-inclusive solution designed to cater for your needs, (where the risk value is lower), may be the most efficient decision for the expansion of your business.

 

As stated by ECR Software -

Service is a philosophy not a department, this relationship is the ECR difference.

 


Welcome to the first ECR Software post

The future is near – Self Service Kiosks to be part of our daily lives

Another term for a self-service kiosk would be an interactive kiosk, a self-service kiosk is a display screen at a constant point, however i...